Support,
when you need it.
Clear answers about orders, delivery, returns, and responsible product use.
Common
questions.
- How long does shipping take?
Most orders are processed within 7 business days after order confirmation. We commit to delivering your order within 21 business days from order confirmation. Tracking information is provided after shipment.
- What is Enhanced Privacy Shipping?
An optional plain-packaging upgrade with no product imagery or descriptive labeling. Availability is shown at checkout and may vary by destination.
- Is KTRL a medical device?
No. KTRL is consumer lifestyle technology for adult personal use and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
- How do I contact KTRL Support?
Email info@ktrlpatch.com with your order number where relevant. We aim to respond within two business days.
- How should I use KTRL?
Apply the patch only to clean, dry, intact skin and follow the printed guide. Use for no more than 30 minutes per session.
- Who should not use KTRL?
Do not use KTRL if you have an implanted electronic device, are pregnant, have a diagnosed heart condition, or have broken or irritated skin in the application area.
Clear delivery,
kept discreet.
International shipping is available to selected destinations. Available shipping methods and costs are shown at checkout.
Most orders are processed within 7 business days after order confirmation. We commit to delivering your order within 21 business days from order confirmation. Delivery timing within this period may vary depending on the destination, customs processing, and local carrier operations.
Tracking information is provided after your order has shipped.
Customs duties, import taxes, or local handling fees may apply depending on the destination. Where these charges are not collected at checkout, they are the responsibility of the recipient, subject to applicable law.
If your order has not been delivered within 21 business days, or arrives lost or damaged, contact info@ktrlpatch.com with your order number and any relevant information or photos. We will review the shipment and provide an appropriate resolution, including replacement or refund where applicable.
Enhanced Privacy Shipping is available where shown at checkout. It uses discreet outer packaging without product imagery or promotional descriptions. Legally required shipping information, customs declarations, and product labeling remain unchanged.
When something is
not right.
Unused and unopened products may be eligible for return under the Returns & Refunds Policy.
For hygiene and safety reasons, opened or used products cannot be returned unless a confirmed product-quality issue applies.
If your order arrives damaged, defective, or incorrect, contact info@ktrlpatch.com with your order number and clear photos where relevant.
Approved quality-related cases may qualify for a replacement or other appropriate resolution.
Orders cannot usually be cancelled after shipment processing has begun.
Talk to
KTRL Support.
Include your order number so we can review your request more quickly.
We aim to respond within two business days.
- Monday–Friday, excluding public holidays
- Response times may be longer during launches or high-volume periods.
- Messages are handled in the order received.